Contact & Support

Get in touch with Vanilla and find help for our apps

Contact Us

We’d love to hear from you! Whether you have questions about our apps, want to discuss partnership opportunities, or have feedback to share, our team is here to help. Please reach out to us at .

Frequently asked questions

I need help getting my app to work

Common app issues (like crashes, loading problems, missing features, or sync issues) can usually be fixed by:

Checking your internet connection

Make sure you have an active connection (WiFi, 3G, 4G, 5G, LTE).
Ensure your WiFi router is on and nearby.

Restarting your device

A quick restart often clears things up.

Updating the app

Visit your device’s app store.
Go to your profile or settings.
Update the app to the latest version.

Restarting the app

Force-close the app and reopen it.
Close other unnecessary apps running in the background.

Updating your device software

Open your device settings and install any pending system updates.

If you're still having trouble, feel free to contact us—we’re here to help!

I'm having trouble accessing my account

If you're running into account issues, just email us at . Include your email address or username so we can help you faster.

I want to delete my account or data

Some of our apps use an account so your information can be stored safely in the cloud and synced across one or more devices. These apps include Coupled, Love Notes, SuperBFF, 2 Truths 1 Lie, Gossip, NoCap!, and Spinner Party.

To delete your account for any of these apps, open the app, go to your account settings, and choose the delete option. This removes your name, profile picture, and all app data permanently.

If your app is not listed above, uninstalling it will remove all data stored on your device. For more information, please refer to our privacy policy.

I want to cancel my subscription

No problem! You can manage or cancel your subscription through the app store on your phone.

Use the link below for your device:

Make sure to cancel at least 24 hours before your next renewal to avoid being charged.

I want a refund

We understand! Apple and Google handle all payments, so refund requests have to go through them.

If you were charged, it probably means the cancellation didn’t go through in time. You can request a refund using the links below:

We wish we could do more directly, but their systems don’t give us access to payments or refunds.